Accounts
Do I need an account to place an order?
Account requirements depend on the checkout flow. An account is required for features such as saved profile information, order history, privacy requests, and business tools.
What should I do if I cannot access my account?
Use the available password-reset or verification flow. Contact support if the account email or telephone number is no longer available. Never send your password or one-time code.
Orders
When is my order confirmed?
An order is confirmed after the platform or relevant seller accepts it and any required payment, stock, eligibility, and delivery checks succeed.
Can an order be changed after submission?
Changes depend on whether the seller, restaurant, pharmacy, warehouse, or courier has begun fulfilment. Use the order tools or contact support promptly.
Delivery
Why is delivery unavailable for my address?
Coverage depends on the selected market, seller location, courier capacity, product restrictions, and destination. Try another eligible address or product.
Are delivery times guaranteed?
Times are estimates unless expressly stated otherwise. Preparation, stock, traffic, weather, customs, security, and demand can affect delivery.
Returns and refunds
How do I request a return?
Open the relevant order or contact support, select the affected item, explain the reason, and follow the approved return instructions.
Why might an item be non-returnable?
Food, medicines, hygiene products, personalised items, and other regulated or perishable goods can be restricted for safety or legal reasons. Faulty or incorrect items may still have remedies.
Payments
Which payment methods are accepted?
Available methods are displayed at checkout and vary by market, order type, provider, currency, and risk checks.
How long does a refund take?
After approval and initiation, timing depends on the bank, card, wallet, or payment provider. MarktWelt cannot control external processing times.
Pharmacy
Why does a pharmacy order need additional checks?
Pharmacy items may require prescription, age, identity, location, professional review, temperature, or handover checks to protect safety and comply with law.
Vendors and business partners
How can a business join MarktWelt?
Use the Become a Vendor page. Approval can require business, identity, licence, banking, tax, or category information.
Account verification
How do I verify a new customer account?
Register with an email address and follow the verification instructions sent by MarktWelt. Verification links and tokens are short-lived and should be used only on the official MarktWelt website or application.
Will MarktWelt ask for my password or secret token in support messages?
No. Do not send passwords, access tokens, application secrets, database credentials, or full environment files through email, telephone, chat, or support.
Privacy and deletion
How can I request access, export, correction, or deletion?
Read the Privacy Policy. For account erasure, use the Account and Data Deletion page. Other privacy requests can be submitted through supported account or support channels.