1. Payment methods
Available payment methods are shown at checkout and can vary by market, seller, order type, currency, risk controls, and provider availability. A displayed method may still require successful authorisation or verification.
2. Currency, prices, taxes, and fees
The checkout summary identifies the transaction currency and known charges. Display-currency estimates are informational unless the checkout clearly confirms that currency for payment. Taxes, delivery fees, service fees, duties, discounts, and provider charges are applied as shown or required by law.
4. Cash on delivery
Cash on delivery may be limited by market, value, customer history, seller, courier, or product type. Customers should prepare the confirmed amount and follow any handover requirements. Repeated refusal or abuse may result in restrictions.
5. Payment security and fraud checks
Transactions may be checked for fraud, sanctions, abuse, unusual activity, identity mismatch, chargeback risk, or legal restrictions. We may request verification, pause fulfilment, reject a payment, or cancel an order where reasonably necessary.
Do not send card numbers, passwords, one-time codes, or banking credentials through chat, email, reviews, or support notes.
6. Refunds, reversals, and disputes
Approved refunds are initiated according to the Return Policy and sent through the original method or another lawful method. Provider processing times, bank holds, and currency movements can affect when the amount appears.
Before opening an external payment dispute, contact support so the order and payment records can be reviewed. This does not limit any non-waivable right.
7. Vendor and service-provider settlements
Business payouts, commissions, adjustments, reserves, refunds, chargebacks, and reconciliation follow the applicable marketplace agreement and verified settlement records. Business users must keep payout and tax information accurate.
Contact
For payment support, use the relevant order tools or the Contact Us page.